On the computer you want to access remotely (or allow our technical support to do so):
- go to www.logmein.com
- create an account if you don't have one yet
- once you're logged in click the Add Computer button.
- allow the installation of the LogMeIn software. If you don't have a windows user set on that machine you will be prompted to provide a computer code.
- once all is done feel free to give it a try: go to another computer either in the same network or outside, go to the logmein website, log in and then try accessing that computer.