Administration: Users and Permissions


In Ear Works you can define as many users you want but you can’t log into Ear Works with more users (simultaneously) than you purchased with your license.


User Hierarchy

The security architecture of Ear Works defines three types of users:

ewsa – has all the administrative permissions for the entire installation. Has no permissions to access or use the data

administrators – are regular users with access to the Administration menu. They can set permissions for all other users except for other administrators or themselves

regular users – have no access to the Administration menu


The users can also be classified as:

A. Clinicians – have appointments and are available in the Scheduler.

B. Non-Clinicians – everybody else


The Ear Works System Administrator

The Ear Works System Administrator (‘ewsa’) user is a predefined power user with special permissions.

With this user you can:

- define administrator users

- define offices (for multi-clinic setup)

- access and change all settings for the entire installation

You can’t access or change any patient-related information with this user.

You can login as ‘ewsa’ as many times you want simultaneously; this user doesn’t count towards the maximum number of users purchased with your license.

Please remember: the ‘ewsa’ password is used to protect the automatic backups. You can’t restore these backups unless you have the ‘ewsa’ password.

Please set a password for ‘ewsa’, ideally a strong password using capital letters, small letters, digits and special characters (i.e. “7pWd~9). Also the password should be easy to remember. Do not write this password in easily accessible places (like on a post-it on the keyboard).


 Setting up users and permissions


To set up users and permissions, log in a ‘ewsa’ and open the Users window from the Administration>Users menu. Create a new user from the New User button or change the information from the Grid View or from the detail (User Preferences)

To set permissions for the current user, click the User Permissions button from the grid view or the User Preferences window. An easy way to set the permissions is to give each user all the permissions and then take out everything that doesn’t apply.

Please note: the users are created with an empty password. The password can be changed if you log in as that user and change the password from the Tools>Change Password menu.

An administrator can also change the password for a regular user from Administration>Users. And ewsa can change the password for an administrator.

Have more questions? Submit a request